My Life

Date: 02/28/2014 (Friday)

Everyone was sleeping at night and I was getting ready to leave my premise for work. I got up at 2:00AM (IST), brush my teeth, freshen up, prepared tea for me and for mother. Took bath around 2:45AM (IST), got a call from transportation for pick up. My mother got up by 3:15AM (IST), had a cup of tea which was prepared by me. We were talking about my granny, her age is 77. Took my bath, got ready and had my early morning breakfast. Left my house by 3:30AM (IST) and reached office by 4:00AM (IST). Had a cigrate, took some deep breath and started walking towards my office. Logged in by 4:20AM (IST) started taking chat for US customers. I work for a process, where in customers visit our chat link, ask their query, question and we provide resolution accordingly. If required we perform troubleshoot and dispatch technician to fix the issue. Nothing more I can say about my company and the process I am working with.  Those 9 hours shifts like 9 years spending time in a different world. You see a variety of people around you. Some are talkative, many are not. Some crack jokes on customers comment, some take it very personally and remove the frustration on chat. I am working for this company since Dec 2011. I have seen a lot of ups and downs, there are few people who are not capable to in that higher designation, but they are in because of their past experience. People like Me are very rare, or you can say “Good For Nothing”. I know what I can and what I am capable of. I do not care any one’s comment or react, but if it worth taking and using it in near future, then I take those advice and proceed further with my life and work. I was called for an Interview for the next level position, but I screwed up, unable to answer their query, but when it comes on working, I am good. I learn a lot of thing by making mistakes and researching all the time. At my age I have seen my friends and other people either in Managers designation or left India forever. I am the one running behind the money rather than using the knowledge I have. There were few chats which were not up to the mark, my mentor speech tone was changed and said, “Vijay, I think you should resign, you are worth taking chats. Spends 2 years with this company and you are still an agent. I joined this company a year before you joined and today, the whole site recognizes me and respect me. What you have done in these 2 years. You have failed and you should quite.” I looked to him in frustrated manner, but I have no rights to screw him, he is my mentor no matter and he is younger to me. I have an experience of 6 years with customer relation. I had full access to all the mails, and other applications, but today, I am an AGENT with no respect and frustrated. His words are like someone shooting at me with 5.6 caliber bullets, like machine guns firing at me with no mercy. I logged out from my system, left for a smoke break. While smoking sometime I feel, “Why I am doing this job, because I have to run a family which is depending on me.”

I always wanted to leave my family and wanted to start a new life, but sit never happened.I have to give my dreams for my family. No matter what, I continue with my life and enjoy it. 

Came back from my break and made a final decision. I will leave this company and will start a new life with a new job which is waiting for me. I already got an offer from other company, need to join and take the offer letter. Today salary got credited to my account. The text message showed me some different figure. But I am not bothered for anything. My family is worried about my future, as I am not yet settled with my job. But being a motivator to my family I have always supported them especially in difficulties. Never interacted when there is some good news..

Last week my cousin visited my uncle’s place. My uncle said something about me that broke my heart. He was right on his part. He said, “This boy never came to my house, when my daughter is here he is not coming to my house and spending some quality time with her”, these were word and in a very different manner. I never thought he would say that, his tone was totally different, I never hear such kind of tine from him. We need to give respect and take back the same respect from other. But due to my job, I was unable to take leave from my office and ignored them totally, I was preparing my mind for a change in job, so I was unable to meet my father, my cousin, and my family.

I am like a guest at my own house who come from office, had his lunch/dinner and back to office. I am working like a dog and what I get only pennies. 

I left me office, attended my classes and came back home at 16:30(IST). Had a cup of tea, saw some good music videos to relax and played chess. I had my dinner litter early and now I am off to bed.